Shipping Policy

This Shipping Policy outlines how and when your AquaSculpt order will be processed and delivered. We work to ship every order quickly and accurately.

1. Processing Time

Orders are typically processed and shipped within 1-2 business days of placement. Orders placed on weekends or holidays are processed on the next business day. You will receive a shipping confirmation email with tracking information once your order leaves the warehouse.

2. Shipping Methods and Delivery Time

We ship within the United States via reputable carriers including USPS and FedEx. Standard delivery times after dispatch are:

• Continental US: 5–7 business days
• Alaska and Hawaii: 7–10 business days
• US Territories: 10–14 business days

Delivery times are estimates provided by the carrier and are not guaranteed. Weather events, holidays, and carrier delays can occasionally extend these windows.

3. Shipping Costs

Shipping costs vary by order:

• 1-Bottle Starter Pack: A small shipping fee applies, calculated at checkout.
• 3-Bottle Popular Pack: Free shipping within the United States.
• 6-Bottle Best Value Pack: Free shipping within the United States.

4. International Shipping

At this time, AquaSculpt ships primarily within the United States. International availability and rates, where offered, are calculated at checkout. International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

5. Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number. You can use this number on the carrier's website to monitor delivery progress. If you do not receive a tracking email within 3 business days of placing your order, please check your spam folder or contact us at support@getaquasculpt.com.

6. Lost or Stolen Packages

If the carrier confirms your package was delivered but you cannot find it, please:

• Check around your delivery location, including porches, side doors, and with neighbors.
• Verify the shipping address on your order confirmation.
• Contact the carrier directly with your tracking number for an investigation.
• If the package cannot be located, contact our support team and we will work with you on a resolution.

7. Incorrect Address

Please review your shipping address carefully at checkout. If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange reshipment. Additional shipping fees may apply for re-delivery.

8. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement at no additional cost.

9. Order Changes

Orders can be modified or cancelled before they ship by contacting our support team. Once an order has shipped, changes are no longer possible, but the 180-day money-back guarantee still applies.

10. Contact

For any shipping questions or concerns, please contact:

Email: support@getaquasculpt.com
Phone: 1-866-838-5063